SupportPro

Startup Idea: A platform providing premium support services for freelancers and online sellers across various platforms, ensuring timely and effective resolution of account-related issues

Pain point: People facing negligence and lack of support from Fiverr after paying for premium support, resulting in account suspension and lack of communication

Categories
Fiverr Customer Support Online Freelancing Platforms Ticketing Systems
Idea Generated From
Reddit Post: [OTHER] Fiverr paused my seller account because their support team was negligent, and now they are ignoring me for 5 days even though I'm paying €39 for premium support
Potential Monthly Revenue
$85650

Business Plan: Premium Support Services for Freelancers and Online Sellers

Overview:

Our platform offers premium support services for freelancers and online sellers across various platforms. We specialize in ensuring timely and effective resolution of account-related issues, allowing our clients to focus on their work without being hindered by technical setbacks.

Services:

  1. Account Setup Assistance: Helping clients create and optimize their accounts on different platforms.
  2. Troubleshooting: Resolving technical issues related to accounts promptly.
  3. Policy Compliance: Ensuring that all account activities align with platform rules and regulations.
  4. Customer Support: Offering 24/7 assistance for any account-related queries or concerns.

Target Market:

  1. Freelancers working on platforms like Upwork, Fiverr, and Freelancer.
  2. Online sellers on e-commerce platforms such as Amazon, eBay, and Shopify.

Revenue Streams:

  1. Monthly subscription fees for different levels of support.
  2. One-time service fees for specific issue resolution.
  3. Premium packages for clients needing urgent or specialized assistance.
  4. Referral programs with platform partners.

Marketing Strategy:

  1. Utilize social media advertising to target freelancers and online sellers.
  2. Collaborate with popular freelance platforms and online marketplaces for referrals.
  3. Develop SEO-optimized content to attract organic traffic.
  4. Offer free trials to showcase the benefits of our services.

Financial Projections:

  • Monthly Expenses: $10,000 (including staff salaries, software maintenance, marketing)
  • Average Monthly Revenue per Client: $50
  • Projected Client Growth Rate: 20% per month

Estimated Monthly Revenue:

  • Total Clients after 6 months: 1,713
  • Monthly Revenue after 6 months: $85,650

Estimated MRR: $85,650