Business Plan

Introduction

In the world of customer service, dealing with difficult customers is a common challenge. These interactions can sometimes escalate, putting customer service professionals in stressful situations. Our platform aims to provide resources and training to equip these professionals with the skills they need to handle such challenging encounters effectively. We will offer courses on dealing with difficult customers, self-defense techniques, and legal rights to ensure that customer service professionals feel confident and safe in their roles.

Target Market

Our target market includes customer service professionals across various industries such as retail, hospitality, call centers, and online customer support. These professionals interact with customers on a daily basis and can benefit greatly from the resources and training we provide.

Revenue Streams

Subscription Fees: Customer service professionals can subscribe to our platform on a monthly or yearly basis to access our courses and resources.
One-time Course Fees: We will also offer individual courses for purchase for those who prefer a one-time payment option.
Corporate Training Programs: We will collaborate with companies to provide customized training programs for their customer service teams.

Marketing Strategy

Social Media Marketing: Utilize platforms like LinkedIn and Twitter to reach out to customer service professionals and promote our services.
Email Marketing: Create targeted email campaigns to engage potential customers and inform them about our platform.
Partnerships: Collaborate with industry influencers and organizations to expand our reach and credibility.

Financial Projections

Monthly Subscription Fee: $20 per customer
One-time Course Fee: $50 per course
Estimated number of subscribers: 500
Estimated number of course purchases per month: 100

Monthly Revenue Calculation

Subscription Fees: 500 subscribers x $20 = $10,000
Course Fees: 100 courses x $50 = $5,000

Conclusion

Our platform aims to provide valuable resources and training to customer service professionals, empowering them to handle difficult customer interactions effectively. By offering a range of courses and resources, we aim to become a go-to platform for customer service professionals looking to enhance their skills and knowledge in this area.

Estimated MRR: $15,000

Startup Idea: A platform that provides customer service professionals with resources and training on dealing with difficult customers, self-defense techniques, and legal rights in such situations.