HotelWatch

Startup Idea: A platform that allows hotel guests to report issues in real-time and escalate them if not resolved promptly, ensuring better customer service and accountability from hotel staff

Pain point: People staying at hotels facing issues like room flooding with sewage, leading to damaged belongings and inconvenience due to staff negligence

Categories

Askhotels Hospitality Customer Service Real-Time Reporting Escalation Management

Idea Generated From

Reddit Post: How would you handle this?

Potential Monthly Revenue

$10000

Business Plan:

Title: Hotel Issue Reporting Platform

Overview: Our platform aims to improve the customer service experience for hotel guests by enabling them to report issues in real-time and escalate them if not resolved promptly. This will ensure better accountability and efficiency from hotel staff, leading to higher guest satisfaction and loyalty.

Target Market: Our target market includes all hotels, from budget to luxury, that are committed to providing exceptional customer service. We will initially focus on hotels in major cities and tourist destinations, gradually expanding to cover a wider geographical area.

Revenue Model: Hotels will pay a monthly subscription fee to use our platform based on the number of rooms they have. In addition, we will offer premium features such as analytics and reporting tools for an additional fee. We will also explore partnerships with hotel chains and online travel agencies for potential revenue streams.

Marketing Strategy: We will reach out to hotels through direct sales, online advertising, and participation in industry events and conferences. We will also leverage social media and online reviews to increase visibility and credibility within the hospitality industry.

Development Plan: Our platform will be developed to be user-friendly, with a simple interface for guests to report issues and for hotel staff to track and resolve them efficiently. We will incorporate real-time notifications and escalation protocols to ensure timely responses to guest concerns.

Estimated Monthly Revenue Calculation: Let's assume we charge hotels $5 per room per month for the basic subscription, and the average hotel in our target market has 100 rooms. If we aim to onboard 20 hotels in the first month, our estimated monthly revenue would be:

$5/room/month x 100 rooms x 20 hotels = $10,000

Estimated MRR: $10,000